Busy lifestyles, hectic schedules and lack of free time can lead one to consider hiring a maid service to handle daily house cleaning chores. Before calling to schedule an appointment, it is important to know whom you are letting into your personal space.

References

Make sure the maid service is reliable. How many years have they been in business? Ask for references and a work history. When calling references ask some key questions:

How long have you used the house cleaning service?

Have you ever needed to make a complaint? If so, how did they resolve the issue?

Would you recommend the maid service provider?

Insurance

Make sure the house cleaning company is insured. The maid service should have liability and employee accident coverage

Employee Screening Process

Ask the house cleaning company if they have a proven screening process and background checks

Cleaning Chemicals

Some service providers expect you to supply all cleaning products. If products are included by the house cleaning company, find out what type of products are they using and if they contain harsh chemicals . Be sure the products are safe for pets and children . If the maid service is “Green Certified,” find out the certifying body and their certification process.

Satisfaction

Ask if the maid service measures customer satisfaction and if so, what type of procedure is used to collect responses. Is it an online survey or on paper? Will a customer service team contact to follow up on the service to be make sure the service expectations has been fulfilled? The steps a company takes to ensure customer satisfaction tells a lot about how much they value their customers.

Quality Assurance & Customer Service

Find out the company’s service’s quality assurance measures. How the quality of service is measured and verified. A maid service should have quality assurance procedures in place to be sure their house cleaning meets quality standards every time. Ask if the maid service has managers who inspect every cleaning schedule to make sure the quality of service is maintained.Check out how company handles complaints and makes sure the service is backed by a written satisfaction guarantee. Know prior to the house cleaning service the limitations of the guarantee and what steps consumers should take to execute the guarantee.