Quality and Safety are inaugurated in our thoughts and actions. Our service philosophy is to develop long term customer relationships based on a quality of service that goes beyond our core cleaning functionality.
We will always endeavor to practice Quality every step of the way bearing in mind that it will bring sustainability to Cleanco, and delight to our customers. We ensure that the elements of our delivery model reflect the quality so that our customers receives only the very best service experience.
Through our quality management system standards we provide consistent processes across all areas of the organization in order to enhance our capability to continually monitor, maintain and improve the efficiency of our performance.
Continuous progress and service excellence forms the foundation of Cleanco. Building responsible and valued partnerships with our customers, suppliers and employees is integrated into our approach of doing business.
We serve our customers with specific value propositions while focusing on identifying customer needs and building enduring partnerships.
We also strive to maintain long-standing relations with our suppliers and develop products in partnership with selected strategic suppliers.
As part of its delivery model Cleanco reports the actual contract performance against the agreed Service Levels and Key Performance Indicators (KPIs) at the agreed frequencies. In this way customers can be sure to enjoy the benefits of an output-based service contract while being in full control.
At Cleanco, quality permeates throughout. Cleanco has a Quality Management System that includes:
- -A Quality Assurance Manual
- -Company Procedures Manual containing work instructions, quality plans and third-party documents, with roles and responsibilities of personnel
- -Quality plans detailing inspection and quality approval systems
- -Maintaining records in conformance with established requirements
For us certifications are not a matter of reputation; but an affirmation of our skills and expertise, which directly translate into quality and safety for us and our customers.
- -Cleanco is an ISO 9001, ISO 14001 and OHSAS 18001 certified company
- -An IRATA certified organization; our team members have acquired Level 1, 2 and 3 qualifications
- -We are accredited by the British Institute of Cleaning Sciences (BICSc) UK