Customer Relation

CUSTOMER RELATIONSHIP MANAGEMENT

Our top priority is our customers. Over the years CLEANCO has maintained an excellent business relationship with our clients built on trust, cooperation and mutual understanding.

We have developed Customer Relationship Management System to strengthen and address every aspect of customer relationship. Our CRM (Customer Relationship Management) system provides one to one solutions to customer’s requirements and online communication that helps customers to solve their problems through service response based on customer input, direct online communications with customer and customer service centers that help customers solve their questions.

We are continually seek to review and revise our systems as necessary to deliver smoother and better services to our clients. We streamline our Standard Operating Procedures and implement  new policies that allow optimal use of time and money so that our clients receive the highest value for manpower. Nearly three decades of answering our client’s needs give us in depth knowledge and essential experience that make CLEANCO the premier quality provider in the UAE.

OUR APPROACH

SUPPORT CENTRE

CONTINUAL IMPROVEMENT PLAN

We work closely with our clients so that we understand the service they need. We continuously monitor and improve our performance and give transparent visibility to our service levels

DELIVERING VALUE

Quality of service and cost savings solutions and provide exceptional value in facilities services. Our solutions are designed to fit our customer needs.

PEOPLE EMPOWERMENT

Our people are our key asset. At Cleanco, we realize that the impact we have created in the industry is largely credited to our manpower resources. Our proactive staff delivers services that extend beyond customer expectations

CUSTOMER EXPERIENCE

We always make sure to understand our client’s needs and we train and our team to deliver safe and quality services

Our Customer Relationship Management system provides one to one solutions to customer’s requirements and online communication ; Our service response system is based on customer input, direct online communications with customer and customer service centers to address any queries.

BIOMETRIC SYSTEM

Implementation of  Intelligent Bio-metric attendance system using 3G network in all projects across UAE to control staff incoming and outgoing as per specified shift in customers location and improve work force productivity.